State Farm® Insurance Agent Paul Hudson

"The service I've received leaves much to be desired. Recently, I was in a bad accident that no citation was written as it wasn't my fault. But the damage was extensive. They ultimately decided to fix my car. A month later I get a voicemail to call back regarding my auto insurance. I called back, knowing my account pulls up because of my phone number and was told I had to wait for that specific person to call me back as they were more familiar with what was going on. Ultimately, it was to tell me state farm is sending a letter they won't renew my car because of said accident. Is this their fault? No. But the condescending phone call and knowing that person could have just relayed that information to me as it was in front of their face and they have 20+ years of service was unacceptable. I was licensed in home and auto insurance at one point so I'm speaking from experience when I say this isn't where I would recommend going. Posted the response I got privately. Call me disgruntled, but seems like zero self awareness, zero apology and zero explanation why I was made to do.a whole run around."

"Unprofessional."

"Very unprofessional service. Agent was rude and disrespectful. Would not recommend anyone using this company"

"Unprofessional"

"Unprofessional and condescending. Would recommend a different agency if wanting coverage from State farm."

"Very unprofessional to speak with. A lady is condescending and rude."

"Unprofessional, terrible customer service."

"Very unprofessional"

"Very unprofessional"

"Very unprofessional"

"Outstanding service, great rates, super fast and friendly staff. Highly recommend this agency and will definitely be using them in future insurance and financial needs."

"Always get helpful advice from Rachel and Debra when I call their office. They are always able to help me!"

"This State Farm office truly gives service that goes above and beyond. I really appreciate the extra effort that Rachel put into a recent request of mine. So helpful and reliable, and great follow up as well!"

"Have always quickly sent a check for any damage that is fair and true to the value of what they are insuring. Great customer service"

"Great service and follow-up!"

"Always helpful! I get all of my questions answered and they make sure I understand my policies. Always very kind and friendly!"

"The service is wonderful. They supported my claim quickly… got a great discount after 2+ years! I am very happy with Rachel’s support!"

"I’m very lucky to have Rachel at Paul Hudson State Farm. I’ve been with Paul Hudson, State Farm since 2003 I believe and with State Farm even longer. They’ve always been helpful and I haven’t really needed them for much until recently. Rachel is kind, quick to respond and incredibly professional. She keeps me calm and up to date. Thank you!"

"My wife & I would like to thank you for your time and expertise in our Insurance & Financial Planning. You go the extra mile explaining the options out there that suit our needs. Keep up the great work....."

"The Paul Hudson and Staff family encompasses loyalty, compassion, integrity and respect in all aspects in helping families achieving the necessary securities of our future!!!! We are truly blessed and thankful for their guidance and individualized plan for success for our family. A job worth doing.....is worth doing right AND that's why we chose Paul Hudson and his Staff with State Farm. Thank you for meeting all of our needs!!!"

"Debra was awesome to work with, switched vehicles and seamless transition, very appreciated"

"Explained everything I needed to know."

"had a hail claim and was extremely impressed on how it was handled. Car was set up for an appointment and had the claim processed and check issued in two days. what service"

"Top notch service. Give Adam Baker a call for all your insurance needs. You won’t be disappointed!"

"I love my team at State Farm in Decorah, big company with small town values. They have always taken care of me when a need arises. Paul Hudson and his team give so much back to our community. Give them a call, you won’t be disappointed!"